Year Factory Warranty and Satisfaction Guarantee
Sunguard products carry 12-year limited
warranties for their original owners. Sunguard warrants
all Sunguard products against manufacturing defects
such as excessive rotting, fading, cracking, and tearing.
If a Sunguard product becomes unusable due to a defect
within 6 years from it's date of original purchase,
we will replace or repair the defective item at no
charge. In extremely minor cases of sun damages, we
will repair or replace the item on a pro-rata basis.
Please call 1-888-SUNGUARD in advance for a return
authorization and the correct shipping address. Please
include a copy of your original sales receipt. Please
ship the item(s) via insured, prepaid UPS or Parcel
Post. And please indicate the return control number
on your shipping label.
30-Day Return Policy
you're not satisfied with an item, please return it
for a prompt and courteous refund, modification or
exchange, within 30-days. Our return policy does not
begin until the day you receive your merchandise.
Please call toll-free in advance, for a return control
number and the correct return address. Please return
products in good condition, in original boxes if possible,
and with all paperwork via insured, prepaid UPS or
Parcel Post. Please indicate the return control number
on your shipping label. We will credit your original
method of payment for the full price you paid for
the merchandise returned.
if a cover doesn't fit properly?
are custom-made according to patterns on file. And
although every effort is made to assure excellent,
custom fitting covers on every order, we apologize
if you receive one which does not fit properly. If
this happens, please call Customer Service immediately
with the Sunguards handy. We may ask you for some
pattern codes (located on the rear of our covers).
We may ask you to explain the disparity to us over
the phone. Generally, we will be able to remake the
correct cover(s) immediately by using alternate patterns
on file. We may ask you to draw the modifications
needed on the covers. Occasionally, we may need new
patterns, which you can prepare for us to facilitate
the order. Patterns are not difficult to make, and
we can send you pattern paper if needed.